May 19–21, 2026 Seeheim-Jugenheim
+ May 18, 2026 Pre-Congress
  1. SERVIEW26
  2. Agenda
  3. Hi FIVE! - ITIL Version 5 Day

Hi FIVE! – the ITIL Version 5 Day

Be there when a new chapter in ITIL begins!

We can talk about ITIL Version 5. No more secrets. On May 18, 2026, Hi FIVE! will kick off the official ITIL Version 5 Day—marking the start of a new era in IT service management and beyond. 

Hi FIVE! will kick off SERVIEW26 as a warm-up event from 9:00 a.m. to 5:00 p.m. No pre-day. No preliminary discussions. Instead, it is a clearly defined day with substance, attitude, and direction. Participants can choose from three parallel training formats. All training courses, including exams, will be conducted entirely in German. The exam fee (Learner Package) must be selected during the booking process.

The formats on May 18, 2026

  • ITIL Version 5 Foundation Express Training

    9:00 a.m.–5:00 p.m. | Includes German or English online exam
    This training course is aimed at anyone who is new to ITIL and wants to gain a solid understanding of ITIL Version 5 in a short period of time. You will learn the key concepts, principles, and terms and conclude the day by taking the German Foundation exam. The exam fee (Learner Package) must be selected during the booking process.

  • ITIL Version 5 Foundation Bridge Training

    9:00 a.m.–5:00 p.m. | Includes German or English exam on site
    The Bridge training course is ideal for participants with prior ITIL knowledge who want to update their knowledge specifically to ITIL Version 5. It focuses on new features, further developments, and the transition to the current version—including a German exam at the end of the day. The exam price (Learner Package) must be selected during the booking process.

  • ITIL Version 5 Management Essentials Workshop

    Two sessions: 9:00 a.m.–12:00 p.m. or 2:00 p.m.–5:00 p.m.
    This workshop is aimed at anyone who wants to understand and apply ITIL Version 5 specifically from a management perspective. The focus is on strategic control, modern management principles, and the question of how ITIL Version 5 can effectively contribute to the alignment of organization, value creation, and collaboration.

Service management is no longer viewed in isolation, but holistically—across organizations, value creation, experience, and business. IT service management and beyond is not a promise. It is the new standard. 

Hi FIVE! is the first place in the German-speaking market where ITIL Version 5 can be experienced in concrete terms. Not as theory, but as a clear orientation for modern IT service management and beyond. This is precisely where a decisive career advantage arises for all those who bear responsibility—or want to take on responsibility. For ITSM professionals, managers, and anyone who strategically leads service management, this day is not optional. 

At 8:00 p.m., Hi FIVE! seamlessly transitions into Hi FIVE! Come2gether in the Upper Deck Bar—a relaxed, exclusive setting that provides the perfect backdrop for deepening conversations, strengthening networks, and celebrating this kickoff together.

Get your Hi FIVE! ticket now

Why Hi FIVE!?

Because standing still is not an option.

Something new is currently emerging in IT service management.
Still quiet. Still unfamiliar. But with an impact on everything that is to come.

If you look closely, you will see that familiar patterns of thinking are no longer sufficient. Expectations are changing. Roles are shifting. The rules of the game are being rewritten.

Hi FIVE! is the place where this change first becomes tangible. Not retrospectively. Not theoretically. But where the future begins—in dialogue, in practice, in exchange on equal terms.

On May 18, 2026, you will experience a day that does not explain what was, but prepares you for what is to come. A day for people who bear responsibility, seek guidance, and are ready to take the next step.

If you want to not only accompany ITSM, but also help shape it, there's no way around Hi FIVE!
For many, it will be the most important day of SERVIEW26.

Who is this day suitable for?

For anyone who wants to shape ITSM, not just manage it.

  • You are already working with ITSM, ITIL®, ESM, or related frameworks
  • You want to be the first to have the latest knowledge
  • You want to understand trends before they catch up with you
  • You are looking for an exchange on equal terms
  • You want to apply knowledge directly, not just consume it

Then you've come to the right place.

Ready for the next step?

SERVIEW Summit25 Stream
SERVIEW Summit25 Stream
SERVIEW Summit25 TOOL MEETUP Summit Edition
SERVIEW Summit25 TOOL MEETUP Summit Edition

One ticket. The full experience.

Everything included – don't miss a thing.

With the Hi FIVE! ticket, you can secure the complete SERVIEW26 experience in one ticket.

✔ May 18, 2026: Participation in a Hi FIVE! workshop of your choice
✔ May 19–21, 2026: Access to the SERVIEW26 Congress & Expo
✔ 4 days full of knowledge, inspiration, networking, and community

You determine your depth – we provide the framework.

Your Hi FIVE! Overview

  • Participation in the Hi FIVE! ITIL Version 5 Day on May 18, 2026
  • Access to the main congress from May 19 to May 21, 2026
  • Access to the TOOL MEETUP "Special Edition" on Tuesday from 9:00 a.m. to 12:00 p.m. (Please note: Places are limited – first come, first served)
  • Access to the masterclasses on Tuesday, Wednesday and Thursday (please note: places are limited - first come, first serve)
  • Participation in the Guided Expo Tour on Tuesday (please note: places are limited—first come, first served)
  • Access tothe SERVIEW26 Expo from May 19 to May 21, 2026