Frequently Asked Questions (FAQ) for sponsors of the SERVIEW Summit

This is how you can register as a sponsor:

• Via our contact form:
• Registration via email to info@serview.de
• Call our Customer Service Center on +49 (0) 6172 17744-60

Become a sponsor now

All information on packages and sponsorship opportunities can be found in our Possibility Guide on our website from 17.07.2024 (start of sales of sponsorship packages):

To the Possibility Guides DE or EN

The trade fair/expo runs from May 21, 2025 from 09:00 to May 23, 2025 at 14:30.

The opening hours of the trade fair are as follows:

• Wednesday, May 21: 9:00 a.m. - 6:00 p.m.
• Thursday, May 22: 9:00 a.m. - 6:00 p.m.
• Friday, May 23: 9:00 a.m. - 2:30 p.m.

Set-up is generally possible all day on Tuesday, May 20, 2025. There are isolated exceptions, which will be communicated by your contact person (if applicable).

The stand itself can be set up between 7:00 am and 5:00 pm. Lufthansa Seeheim's building services department will then carry out the final inspection.

A contact person will be available to you on site during the congress. The quickest way to reach them is via the SERVIEW Summit Service Desk directly at the entrance.

The trade fair area is one floor below, so this must be taken into account when making deliveries.

A key is required to use the freight elevator. You can obtain this at the SERVIEW Service Desk in the Conference Center. Please note that there may be waiting times on set-up and dismantling days as a large number of suppliers access the elevator.

The dimensions are as follows:

Elevator door width 1.99m
Elevator door height 2.10m
Elevator depth 2.40m

Payload weight 3.5t

Cabin depth 2.36m
Cabin width 2.95m
Cabin height 2.10m

Dismantling is possible from 15:00 on May 23, 2025. Please adhere to this time limit. Earlier dismantling will disrupt the closing event and leave a bad impression on our guests.

Unfortunately, this is not possible due to the lack of storage space.

You can park directly at the freight elevator for the loading and unloading process. After completion, we would ask you to park your vehicle in the public parking areas around the event location so that other suppliers have direct access to the elevator.

Parking directly in front of the entrance is reserved exclusively for the shuttle bus and, in the event of a fire, for the fire department. Parking is therefore strictly prohibited here.

No, you must provide your own catering for your team on the set-up day.

Meal tickets are available for a fee at the hotel reception.

• Fire protection: Please note that you must provide B1 certificates for the materials, exhibition walls and/or roll-ups installed on the exhibition stand. These certify that they are flame-retardant. The certificates can be sent in advance to lea.federlein@dlh.de. Or you can have them ready for the technical acceptance on Tuesday, 20.05.2025.
• Stability: Can an object fall over and injure someone? Then it must be secured against this. This also includes the possibility of a participant bumping into it (please also consider the alcohol factor).
• Risk of tripping/falling: Can you fall over or off an object? There must be effective safeguards against this (please also take alcohol into account here).
• Electric shock: Portable electrical equipment must be tested for electrical safety in accordance with DGUV V3. This applies not only to technology but also to small parts (such as a hairdryer, hot glue gun for craft activities, etc. ...)
• Floor load: If heavy objects are involved, check whether our floor can withstand them and whether a load distribution system can be used if necessary.
• False alarm/sprinkler: Can something trigger our fire alarm system by mistake? This concerns anything dusty or foggy, as well as high objects that could hit the glass tubes of the ceiling detectors.  
• Risk of slipping: Anything that covers the floor could cause slipping - whether planned floor coverings (such as carpets) or unplanned (sawdust, confetti). Here we look at each individual case to see how slipping can be prevented.

Each stand is provided with a power connection (220 volts) for free use.

WLAN is available free of charge. If you would like a LAN connection at your stand, this can be booked with us in advance for an additional fee. Subject to technical feasibility.

In principle, you can bring any kind of give-aways. However, it should not be perishable food or open drinks, such as smoothies. The serving of drinks always requires prior consultation with us and Lufthansa Seeheim, as many aspects have to be taken into account here. Please do not hesitate to contact us.

Delivery is possible approx. one week before the start of the event.

Use the address of the event location for shipping, state the event number and clearly mark the sender (in particular the exhibitor name if shipping from an external location) on the package.

Lufthansa Seeheim GmbH
Event BMPK No. 220681
Lufthansaring 1
64342 Seeheim

Please do not send any goods on pallets. The storage space is not intended for this and is not sufficient.

Please speak to the Lufthansa Seeheim meeting purser on site. They will be happy to provide you with the materials supplied.

Anyone wishing to play or perform music in public in Germany is subject to GEMA. This must be applied for by the exhibitor.

Basically, neighboring stands must not be disturbed by music.

You will receive your badge at the SERVIEW Summit Service Desk at check-in. We ask you to wear your badge so that our congress team can recognize which exhibitor you belong to.

You are welcome to use microphones, but neighboring stands must not be disturbed. 

A stand party within the official opening hours always requires the approval of the organizer.

A stand party outside the official opening hours is generally not possible.

No, unfortunately there are no tools available to borrow.

No, the stand should be dismantled as quickly as possible.

No passes are required for the set-up and dismantling phases.

No, neither the trade exhibition nor the individual stands are monitored. Therefore, the storage of valuables on the stand is at your own risk.

Stands must be manned by stand personnel during opening hours on all three days of the fair.

As an exhibitor and sponsor, you have the opportunity to obtain discounted tickets in all categories. The discount depends on the number of tickets required. Please contact us on 06172 / 1774460.

Exhibitor insurance (liability) is mandatory if you wish to present yourself as an exhibitor.

The exhibitor pass only entitles the holder to stand support and participation in the coffee breaks, lunches and evening events.

The distribution of materials outside the exhibition stand is generally possible, but requires the approval of the organizer. Please contact our event team for more information.

The display of flyers in the congress hall is possible for a fee as part of a booking.