+ June 7, 2027, Pre-Conference
The agenda
Pre-Congress Agenda
June 7, 2027
- The Prelude – Pre-Conference Day on June 7, 2027, starting at 9:00 a.m.: From 9:00 a.m. to 5:00 p.m., SERVIEW27 kicks off with a special pre-conference event even before the official main conference begins. You can look forward to concise training sessions, hands-on workshops, and inspiring formats focused on modern IT service management, digital transformation, and future-oriented topics. The details are still under wraps for now—but this kickoff already promises knowledge, exchange, and momentum in the style of the Roaring Twenties.
- Special Event:The SERVIEW27 Come2gether offers the perfect opportunity to immerse yourself in the unique atmosphere of SERVIEW27 even before the first big day of the conference. Look forward to refreshing drinks, inspiring conversations, and a stylish setting that invites you to meet new people, exchange ideas, and network—the ideal start to three days filled with glamour, knowledge, and new connections.
SERVIEW27 "Conference & Expo" Agenda
June 8–10, 2027
- Main congress: 60+ speakers present rousing keynotes and captivating specialist lectures - a concentrated load of expert knowledge.
- SERVIEW TOOL MEETUP "SERVIEW26 Edition": Experience the best ITSM tools in a speed dating format.
- Masterclasses: In the six exclusive 90-minute masterclasses, you will gain real practical knowledge on specific topics.
- SERVIEW27 Expo:Over 40 leading exhibitors welcome you to Europe’s largest trade fair for ITSM, ESM, ITAM, and ITOM.
- Special events: From networking parties and a charity run to the presentation of the BESTEXPERT Award - an unforgettable experience.
Discover the versatility of the SERVIEW27
Our tickets not only put you right in the heart of the action at the conference and expo, but also—depending on your choice—open up additional opportunities for you to explore. Immerse yourself in networking, inspiration, and special moments at SERVIEW27.
Those were the speakers at SERVIEW26!
Stefan Latuski
CIO
, Federal Employment Agency
Roland Bruns
CIO
, BARMER
Mercedes Eisert
, Chief Digital Officer, Max Planck Society
Byron Nicolaides
CEO and Founder
PeopleCert
Dr. Eldar Sultanov
, IT Strategist, Capgemini
Dr. Andreas Friesenhahn
Team Lead Platform Management
EnBW
Markus Bause
VP Products
PeopleCert
Sasha Gaidies
Business Continuity Manager & Emergency Response Planner
Lufthansa Industry Solutions AS GmbH
Dirk Unteutsch
Configuration & IT Asset Manager
BITMARCK
Gisela Wollscheid
Head of IT Platform Management
EnBW
Richard Seidl
Software Quality Expert
iSQI Group
Alexander Lapp
Business Development
proIO GmbH
Noël Funke
Information Security & Risk Manager
Hackers4Good e.V.
Ralf Jagow
IT Process Management Expert
, VTG
Stefan Dötsch
, Director of IT, DKMS gGmbH
Daniel Dubbel
, Organizational Consultant, DB Systel GmbH
Jonas Bernard
Managing Director
ym GmbH & Co. KG
Silke Schäfer
, Managing Director, DCON GmbH
Torsten Schneider
Lead Analyst,
, SERVIEW GmbH
Monika Strasser
Expert Consultant Business Process Management
Lufthansa Industry Solutions AS GmbH
Manfred Lepschy
Consultant & Trainer
SERVIEW GmbH
Frank Haupt
, Partner Manager, Arvato Systems
Anja Schönenberg
IT Consultant and Project Management
TRIOLOGY GmbH
Silke Radde
Principal Solution Engineer
BMC Helix
Marcel Ukena
Team Lead, Application Management Services,
VRG GmbH
