+ June 7, 2027, Pre-Conference
Europe's #1 Congress & Expo for ITSM and beyond
Welcome to SERVIEW27 – Europe’s #1 conference and trade show for IT Service Management (ITSM) and beyond. From June 8 to 10, 2027, Seeheim-Jugenheim will become a hub for digital transformation, AI, automation, leadership, and networking – all set against the elegant backdrop of the Roaring Twenties.
key topics
Mastering regulatory requirements
Discover how ITSM supports you in implementing key legal requirements—from DORA to digital resilience, NIS-2 for cybersecurity, and KRITIS in the context of critical infrastructure.
automation
Discover how automated processes and intelligent workflows increase efficiency, promote compliance, reduce manual effort, and minimize sources of error in IT operations in the long term.
AI and innovation
Learn how AI enables informed decisions, addresses complex IT challenges, and how ITSM supports the requirements of the EU AI Act through clear governance and risk management.
Digital transformation
Gain insights into how modern ITSM technologies are transforming businesses for the long term—from cloud approaches to initiatives such as RISE with SAP, which are based on clear processes and responsibilities.
People and change
The focus is not only on technology, but also on people: Discuss how culture, communication, and change management significantly influence the success of ITSM transformations.
Pre-Conference Special – The Kickoff for SERVIEW27
Experience the exclusive kickoff to SERVIEW27: Even before the official conference begins, a special pre-conference event awaits you, featuring concise training sessions, hands-on workshops, and fresh insights into modern IT service management, digital transformation, and the future of IT. Exactly what’s in store remains under wraps—but one thing is certain: The first highlight of SERVIEW27 begins before the curtain officially rises.
Here we go: An excerpt from the SERVIEW26 speaker lineup
Bertram Engel
What IT Can Learn from the World's Biggest Stages!
The Golden Agenda
The stage is set for the highlights of SERVIEW27: Experience compelling speakers, inspiring keynotes, and in-depth sessions that focus on IT service management, transformation, AI, automation, and leadership. Here, technical depth meets the glamour of the Roaring Twenties—with program highlights that open up new perspectives and set the tone for the future of IT.
Over 50 sponsors on Partner Boulevard
More than 50 sponsors are what make SERVIEW27 truly special: leading brands, innovative solutions, and fresh ideas for IT service management, digital transformation, AI, automation, and leadership. Each partner brings its own perspectives, tools, and ideas to the table—making it the perfect opportunity to network, find inspiration, and take the next step toward the future together. Here is a selection of SERVIEW26’s partners.
Networking with a Twist: Events and Charity Run at SERVIEW27
A Comprehensive Guide to Events
Get the big picture as SERVIEW27 gets underway: Discover venues, speakers, program highlights, sponsor information, and floor plans—all in one convenient place—your personal guide to Europe’s #1 conference and trade show for IT Service Management and beyond.
Your schedule in perfect sync
Put together your own personalized schedule and plan talks, workshops, and networking sessions tailored exactly to your interests. This way, you’ll navigate SERVIEW27 with confidence—with clear direction, valuable insights, and the right pace for every moment of the event.
BESTEXPERT Award for the best service management projects
The presentation of the SERVIEW BESTEXPERT Award will once again be a major highlight of SERVIEW27! This coveted prize is awarded for the best projects or ideas in service management. Finalists are selected through an independent selection process from among the numerous submissions received from IT organizations and individuals.