+ June 7, 2027, Pre-Conference
#1 Conference on Service Management in the Age of AI
Welcome to SERVIEW27, Europe’s #1 conference and trade show for service management in the age of AI. From June 8 to 10, 2027, the entire service management community will gather at the Lufthansa Group “Hotel & Campus” in Seeheim-Jugenheim: decision-makers, practitioners, thought leaders, and leading providers. The focus will be on ITSM, ESM, ServiceOps, intelligent service management, and HUCAISM®—all with a human-centered approach. All set against the distinctive backdrop of the Roaring Twenties.
Here's what to expect in 2027
Knowledge & Insights
Look forward to forward-thinking keynotes, inspiring technical presentations, and real-world experiences. Meet thought leaders, experts, and practitioners; discover new perspectives; and learn what is shaping ITSM, ESM, AI, and intelligent service management today—and what will transform them tomorrow.
AI & Service Management
Discover HUCAISM®—a completely new approach to service management that consistently integrates people and AI. Learn how AI empowers your teams, improves services, and opens up new possibilities—all while keeping the most important thing in mind: people.
Practice & Exchange
Exchange ideas with experts, experience live demos up close, and discover specific best practices and practical use cases. Share your own questions and challenges, and take home new ideas and solutions for your day-to-day work and your organization.
Learn & Compare
Meet the top 50 manufacturers and solution providers in person. Discover ITSM, ESM, ServiceOps, Business Service Management, automation, and AI. See live demonstrations of solutions, ask your questions, and find out what’s truly right for your organization.
Celebrate & Network
Celebrate with us, catch up with old friends, and make new connections at SERVIEW27’s special evening events. Look forward to unique venues, great music, and a relaxed atmosphere where chance encounters turn into conversations and contacts turn into genuine connections.
Experiences & Emotions
Immerse yourself in the world of the Roaring Twenties and feel the unique energy of SERVIEW27. Discover surprising presentations, extraordinary details, and special moments that will turn the conference and expo into an experience you’ll remember for a long time to come.
Here we go: An excerpt from the SERVIEW26 speaker lineup
Bertram Engel
What IT Can Learn from the World's Biggest Stages!
The Golden Agenda
The stage is set for the highlights of SERVIEW27: Experience compelling speakers, inspiring keynotes, and in-depth sessions that focus on IT service management, transformation, AI, automation, and leadership. Here, technical depth meets the glamour of the Roaring Twenties—with program highlights that open up new perspectives and set the tone for the future of IT.
Over 50 sponsors on Partner Boulevard
More than 50 sponsors are what make SERVIEW27 truly special: leading brands, innovative solutions, and fresh ideas for IT service management, digital transformation, AI, automation, and leadership. Each partner brings its own perspectives, tools, and ideas to the table—making it the perfect opportunity to network, find inspiration, and take the next step toward the future together. Here is a selection of SERVIEW26’s partners.
Networking with a Twist: Events and Charity Run at SERVIEW27
A Comprehensive Guide to Events
Get the big picture as SERVIEW27 gets underway: Discover venues, speakers, program highlights, sponsor information, and floor plans—all in one convenient place—your personal guide to Europe’s #1 conference and trade show for IT Service Management and beyond.
Your schedule in perfect sync
Put together your own personalized schedule and plan talks, workshops, and networking sessions tailored exactly to your interests. This way, you’ll navigate SERVIEW27 with confidence—with clear direction, valuable insights, and the right pace for every moment of the event.
BESTEXPERT Award for the best service management projects
The presentation of the SERVIEW BESTEXPERT Award will once again be a major highlight of SERVIEW27! This coveted prize is awarded for the best projects or ideas in service management. Finalists are selected through an independent selection process from among the numerous submissions received from IT organizations and individuals.
