1000+ participants | 60+ speakers | 50+ sponsors

#1 CONGRESS & EXPO
FOR ITSM, ESM,
ITOM & ITAM

May 19 to 23, 2025 Seeheim-Jugenheim

Masterclasses

SERVIEW Summit Masterclasses - Intensive 90 minutes with personalities from the industry

At our SERVIEW Summit25, we offer you an exclusive selection of masterclasses included in the Summit-Jeton 1 and 2 tickets that you should not miss. Each masterclass is led by proven experts and deals with specific, practice-relevant topics. A special highlight is the Masterclass with Benjamin Beinroth, CIO of Fressnapf, who will share valuable insights into his experiences and strategies, or the Masterclass with world referee Urs Meier.

SERVIEW Summit Masterclasses? What are they about?

Practical insights instead of gray theory! Hands On: In our exclusive 90-minute masterclasses, our top experts provide you with practical knowledge on specific topics. Our aim is to provide a mixture of expert knowledge, learning and inspiration.


Available Masterclasses

Masterclass 2
Urs Meier
Refereeing legend & TV expert
 

Topic: Mastering decisions under pressure
 

Masterclass 3
Benjamin Beinroth
CIO IT & Processes
Fressnapf Holding SE

Topic: Follows

Masterclass 4
Werner Roth
Prof. Dr. Achim Schmidtmann
Gerhard Köhler

Topic: Adaptive IT service tendering - the path to agile and more effective (out)sourcing

Masterclass 5
Sarah Rojewski
AI Consultant & Change Manager


Topic: From chat to change: how conversational AI is revolutionizing customer service
 


Masterclasses - the new format

SERVIEW Summit25 brings together leading minds in IT to provide you with in-depth knowledge and practical solutions in a series of masterclasses. These special sessions are designed to provide you with a deep understanding of current challenges and innovative strategies in the IT industry. In 90-minute intensive workshops, experienced industry experts and thought leaders - including the CIO of Fressnapf, Benjamin Beinroth - will share valuable insights and best practices with you. Each masterclass is carefully designed to cover specific topics and provide you with practical skills and knowledge that you can apply directly to your day-to-day work.