+ June 7, 2027, Pre-Conference
The SERVIEW27 Masterclasses
An intensive 90 minutes with industry leaders
At SERVIEW27, we offer you an exclusive selection of masterclasses, which are included in the conference ticket. Each masterclass is led by recognized experts and covers specific, practical topics.
Here are the masterclasses from SERVIEW26:
Masterclass 1
Topic: AI or just a good process? Where the real magic happens in ESM
Melika Lampenschulten
Team Lead Service Consulting
Materna
Masterclass 2
Topic: Stop Running ITSM Like It's 1999 — An AI-Native ESM Masterclass
Dr. Adrian Engelbrecht
Head of AI
Serviceware
Masterclass 3
Topic: How cognitive AI is revolutionizing service management.
Michael Wilczynska, CEO of
,
, WIANCO OTT Robotics GmbH
Masterclass 3
Topic: How cognitive AI is revolutionizing service management.
Florian Homrighausen
Consultant & Trainer
SERVIEW GmbH
Masterclass 4
Topic: From endpoint insight to automated fixes: Nexthink & Rescue in enterprise support
Soeren Pareigis
Senior Regional Partner Manager – DACH
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Masterclass 4
Topic: From endpoint insight to automated fixes: Nexthink & Rescue in enterprise support
Holger Dörnemann
Director, Solution Consulting - EMEA Central
Nexthink
Masterclass 4
Topic: From endpoint insight to automated fixes: Nexthink & Rescue in enterprise support
Tania Schwarz
Account Executive, Enterprise Team Lead - EMEA
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Masterclass 5
Topic: The Source of Clarity – A New Framework for ITSM & ESM Technology Providers
Torsten Schneider
Lead Analyst
SERVIEW GmbH
Masterclass 5
Topic: The Source of Clarity – A New Framework for ITSM & ESM Technology Providers
Isabelle
Analyst
SERVIEW GmbH
Masterclass 6
Topic: ITIL 5 Unplugged: Plain Talk About the New Version
Markus Bause
VP of Products
PeopleCert
Masterclass 6
Topic: ITIL 5 Unplugged: Plain Talk About the New Version
Björn Hinrichs
Head of Training & Consulting
SERVIEW GmbH
SERVIEW27 Masterclasses? What are they all about?
Practical insights instead of gray theory! Hands On: In our exclusive 90-minute masterclasses, our top experts provide you with practical knowledge on specific topics. Our aim is to provide a mixture of expert knowledge, learning and inspiration.
